Frequently Asked Questions
Please fill free to contact us if you cannot find and answer to your question.
Q.How long can you keep the inflatable?
A.6 to 8 hours depending on event start time. Pick up times start at 7-8pm.
Q.Do we deliver?
A. Yes we deliver, set up, and pick up.
Q.When do we deliver?
A.An hour or more before event start time.
Q.Do you clean the inflatables?
A.Yes we do! Our units are cleaned & sanitized before every use.
Q.What equipment do I need for the inflatables?
A.Water hose for the wet units and a power source no more that 100ft off on its own circuit.
Q.What if I need to cancel?
A.You can cancel at anytime. If you need to cancel please cancel a day before your event.
Q.Is a deposit required?
A.No deposit required! All we need is Date of Event, Event Time, Address, phone#, & the inflatable of your choice.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: (903) 227-6488

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